Product and Purchase Guarantees
Your Absolute Satisfaction is Guaranteed
We're confident that you'll be delighted with your BeyondGourmet.com purchase. That's why every product purchased Web site is backed by BeyondGourmet.com's Satisfaction Guarantee.

The BeyondGourmet.com Satisfaction Guarantee
If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund. It's that simple.

Returns
Returned items must be made within 30 days. Write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and send it to the address on the back of the packing slip.

If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call or e-mail you with questions) and send the package to the following address:

BeyondGourmet.com, Inc.
P.O. Box 31514
San Francisco, CA 94131

For your protection, please use UPS or Insured Parcel Post for shipment. A credit for the price of the item, a 3% processing fee for orders under $100.00 or 7% processing fee for orders over $100.00 and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by BeyondGourmet.com.

John Boos Returns
Our return policy does not apply to John Boos products as these products are custom made and thus non-returnable.

John Boos Lowest Price Guarantee
In order to recieve The Lowest Price Guarantee on John Boos products you must call before you place your order.

Exchanges
Our return center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

For questions or concerns, please contact one of our Customer Care Representatives at 877-999-4940 or e-mail us at returns@beyondgourmet.com